Mobile / Casino
If you have a question about your ab567 account — how to fund it, where to find your transaction record, or how to reach support — this page has the direct answer. We have grouped the questions we hear most often so you can find what you need without searching through settings.
This FAQ page focuses on the questions that come up most often at the account and payment stage — the moments between opening an account and seeing a confirmed wallet balance. Each answer describes the actual step or screen you will encounter, rather than giving you a general idea.
Four structural facts about how this FAQ is organised — so you know what kind of answers to expect and where each topic sits. We have kept the scope narrow: account flow, payment routes, lobby access, and support paths.
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When a FAQ answer does not fully resolve your situation, these are the published routes available on the site. We do not list channels that are not visible in your account area. Each route is for account, payment, and lobby questions — not for general enquiries.
The live chat option appears in your signed-in account area. Use it for deposit confirmation questions, wallet status checks, or anything that needs a back-and-forth exchange rather than a one-way message. It is the most direct route for active session questions.
Send a written question to the support address published on the Contact page inside your account. Email works well for transaction record disputes or account access questions where you need to attach a screenshot or reference a specific payment ID from your bKash or Bank Transfer history.
The on-site help centre holds step-by-step answers for common account and payment flows. Before contacting support, check whether your question — such as how to link a new Upay number or read a pending transaction status — already has a full written answer there.
FAQ answers lose their value the moment they describe a screen that no longer exists or a payment step that has changed. We review these entries whenever the account flow or payment configuration changes, so the answer you read reflects the current state of the platform.
Every answer in this FAQ points to a specific screen, field, or account section you can open and verify. We do not describe how things should work in theory — we describe the step that is live in the current account flow, so you can follow along without guessing.
When an answer mentions bKash, Upay, or Bank Transfer, it means that specific payment route is configured on the platform — not a generalisation. We do not name a payment method unless it is a verified, active option visible in your deposit screen.
We do not attach invented processing times, withdrawal limits, or fee amounts to any FAQ answer. If a specific limit or timing applies to your account, the exact figure will be visible in the relevant screen inside your account — not estimated here.
Where a feature or payment route depends on your account status or access region, the answer says so. Availability depends on local law and eligible regions; we point you to the relevant account screen rather than making a blanket availability claim.
These three payment routes are all available in the deposit screen, but they follow different flows. Understanding which one fits your situation saves time and avoids a stalled transaction. This comparison covers the structural differences — not processing speeds or fees, which are shown in your account at the time of the transaction.
bKash transfers are initiated from your mobile wallet. The deposit screen shows the merchant number and reference code you need. Enter both exactly as displayed — a mismatched reference is the most common reason a bKash deposit needs manual review by support.
Upay follows a similar mobile wallet flow to bKash but uses different merchant details. The deposit screen for Upay is separate from bKash. Check you are on the correct tab before entering your wallet credentials, and keep the transaction ID Upay generates for your records.
Bank Transfer requires you to copy the account name, account number, and routing details from the deposit screen into your bank's transfer form. This is the most step-sensitive route — a single digit error in the account number delays the match. Screenshot the deposit details before leaving the screen.
All three routes generate a transaction record inside your account under the payment history section. If your balance has not updated after completing a transfer, check the record there first. If it shows pending, it is in the matching queue; if it is absent, contact support with your payment reference.
Beyond payment questions, several features of the account and lobby come up repeatedly in support queries. These are not payment methods — they are the structural elements of the platform that affect how you move from account to lobby and back. Knowing they exist, and where to find them, cuts down on unnecessary support contacts.
The full account and lobby are accessible from a mobile browser without a separate download. Your deposit screen, transaction history, and game lobby load in the same browser session. If a page does not load correctly, clearing your browser cache resolves most mobile display issues.
Cricket betting — covering IPL, BPL, and international matches — sits inside the sportsbook section of the lobby. It is a distinct category from slots and live casino. Navigate to the sportsbook tab from the main lobby menu to access the current match listings available in your region.
Slots, live casino tables, crash games, and the sportsbook are in separate tabs in the lobby. Studios including Pragmatic Play, Bigtime Gaming, and CQ9 supply content across those categories. You can switch between tabs without returning to the home screen — the navigation bar stays visible throughout.
Your wallet balance and recent transaction records are visible from the account icon in the top navigation. This is the first place to check after a deposit — not the lobby. If the balance shown does not match your expected deposit, use the transaction record detail to pull the payment reference before contacting support.
These are the questions we receive most often from people moving through the account and payment flow. Each answer is specific to how ab567 is configured — not a generic platform description. If your question is not here, the support routes listed above are the next step.
Open the deposit screen inside your account and select bKash from the payment options. The screen shows a merchant number and a reference code — copy both exactly into your bKash app before sending. Keep the bKash transaction ID displayed after you confirm; you will need it if your balance does not update and you contact support.
A pending status in your transaction record means the payment is in the matching queue. This applies to bKash, Upay, and Bank Transfer alike. Check the record in your payment history section first. If it has been pending for longer than the window shown on the deposit confirmation screen, contact support with your payment reference number ready.
Yes. Your account supports multiple payment routes. Each deposit screen tab — Upay, bKash, and Bank Transfer — has its own merchant or account details. Using more than one route on the same account is allowed, but each transfer must follow the instructions shown on its specific deposit screen to match correctly.
Your transaction history is inside your account under the payment history section, accessible from the account icon in the top navigation. Each entry shows the payment method, amount, date, and current status. This record is the first place to check after any deposit — before opening a support query — because it confirms whether the transfer reached the matching queue.
The sportsbook is a separate tab in the main lobby navigation. Select it to see available match categories, including cricket events such as BPL and international fixtures listed for your region. Access and availability depend on local law and eligible regions.
From the login screen, use the account recovery option to receive a reset link to your registered email or mobile number. If the recovery screen does not recognise your details, contact support via live chat or the email address on the Contact page — have yo